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FAQ

 
  • Felted birds and animals are made to order and are made and shipped 4-6 weeks after purchase. If you would like your order by a particular date, please contact me.

  • Caring for your wool and felted creations:

    Wool appreciates movement, natural light, and airy spaces.

    Long-term storage: Use airtight, moisture resistant, transparent containers. Wrap in tissue paper to absorb any moisture. You can also store wool with cedar chips and lavender sachets for good measure.

    Cleaning Felted Creations: Use a soft-bristled brush or a gentle stream of air to dust away debris.

    Keep out of reach from children and pets.

  • Yes, I do occasionally take custom orders for needle felted animals.

    I do not recreate characters or replicate works by other artists.

  • I gladly accept returns, exchanges, and cancellations

    Contact me within: 7 days of delivery

    Dispatch items back within: 14 days of delivery

    Request a cancellation within 12 hours of purchase

    The following items can't be returned or exchanged

    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

    Custom or personalized orders

    Digital downloads

  • Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Custom orders are Non-refundable

  • Please contact me if you have any questions or concerns with your order.

  • Customs and import taxes

    Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.